batpro Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how batpro ("batpro", "we", "us", "our") collects, processes, uses, stores, and protects personal data relating to users ("you", "your") of the batpro Platform, accessible at batpro.club and all associated subdomains, mobile interfaces, and applications (collectively, the "Platform").

By registering an account, accessing the Platform, or using any batpro service, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy forms part of batpro's overall legal framework alongside the Terms & Conditions and Responsible Gaming Policy.

This Policy applies to all personal data batpro processes in connection with the provision of its online casino, sportsbook, payment, and customer support services to users including players located in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and elsewhere in Pakistan.

2. Data Controller

For the purposes of applicable data protection law, the data controller responsible for your personal data is batpro, operating the Platform at batpro.club. For data protection enquiries, please contact us at the details set out in Section 14 of this Policy.

3. Personal Data We Collect

batpro collects the following categories of personal data:

4. How We Collect Your Data

batpro collects personal data through the following means:

• Direct submission: Data you provide during account registration, KYC verification, deposits, withdrawals, support enquiries, and promotional sign-ups.
• Automated technologies: Cookies, web beacons, log files, and session tracking tools that collect technical and usage data as you interact with the Platform.
• Third-party payment providers: Transaction reference data returned by JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Skrill, Neteller, and USDT network confirmations.
• Identity verification services: Where batpro uses third-party KYC service providers, data may be shared with and returned from those services solely for verification purposes.
• Game and platform providers: Aggregate or session-level data from game engine providers (PG Soft, Pragmatic Play, Evolution Gaming, etc.) relating to gameplay sessions conducted under your batpro account.

5. Legal Bases for Processing

batpro processes your personal data on the following legal bases:

• Contractual necessity: Processing required to create and manage your account, process transactions, and deliver the services you have requested.
• Legal obligation: Processing required to comply with KYC, anti-money laundering (AML), and responsible gaming obligations applicable to batpro's operations.
• Legitimate interests: Processing for fraud prevention, platform security, improving services, and enforcing our Terms & Conditions — where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications, where you have explicitly opted in. You may withdraw this consent at any time.

6. How We Use Your Data

batpro uses the personal data it collects for the following purposes:

• Creating, verifying, and managing your batpro Account
• Processing deposits and withdrawal requests in PKR via approved payment channels
• Verifying your age and identity in compliance with KYC and AML requirements
• Detecting and preventing fraud, bonus abuse, multi-accounting, and other prohibited activities
• Monitoring gameplay for responsible gaming indicators and triggering interventions where appropriate
• Providing customer support and resolving disputes
• Sending transactional communications (deposit confirmations, withdrawal notifications, security alerts)
• Sending promotional communications where you have opted in
• Analysing platform usage to improve the batpro user experience
• Complying with lawful requests from competent authorities

7. Data Sharing and Disclosure

batpro does not sell your personal data. We may share your data with the following categories of recipients where necessary:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Skrill, Neteller, and USDT network operators — solely to process your transactions.
• KYC and identity verification providers: Third-party services that assist batpro in verifying CNIC documents and confirming age eligibility.
• Game software providers: To the minimum extent necessary for game delivery and integrity monitoring.
• IT and infrastructure providers: Cloud hosting, security, and analytics providers operating under strict data processing agreements with batpro.
• Legal and regulatory authorities: Where batpro is required by law, court order, or competent regulatory authority to disclose user data.

All third-party recipients who process personal data on batpro's behalf are bound by contractual obligations consistent with the protections described in this Policy.

8. Cookies and Tracking Technologies

batpro uses cookies and similar tracking technologies to operate the Platform, maintain your login session, prevent fraud, and understand how users interact with our services. The following types of cookies are used:

• Strictly necessary cookies: Required for Platform operation — session management, login persistence, and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences (language, game settings, display options).
• Analytics cookies: Collect aggregate, anonymised data on page visits and user flows to help batpro improve the Platform.
• Marketing cookies: Used only where you have consented, to deliver relevant promotional content within the batpro Platform.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair Platform functionality including the ability to log in to your batpro Account.

9. Data Retention

batpro retains personal data for the following periods:

• Account data: Retained for the duration of your active batpro Account and for a minimum of five (5) years following account closure, in compliance with AML and KYC record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years following each transaction.
• Support communications: Retained for three (3) years following the closure of the relevant support case.
• Marketing consent records: Retained until withdrawal of consent plus one (1) year for compliance evidence purposes.
• Technical and usage logs: Retained for up to twelve (12) months for security and fraud prevention purposes.

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual.

10. Data Security

batpro implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and batpro servers
• Encryption of sensitive data at rest, including KYC documents and financial identifiers
• Access controls limiting employee access to personal data on a strict need-to-know basis
• Regular security audits and penetration testing of the batpro Platform infrastructure
• Two-factor authentication available and encouraged for all batpro user accounts

No data transmission over the internet can be guaranteed as completely secure. While batpro takes every reasonable measure to protect your data, you also bear responsibility for keeping your batpro login credentials confidential.

11. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by batpro:

• Right of access: Request a copy of the personal data batpro holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data, subject to batpro's legal retention obligations (KYC and AML records may not be deletable during mandatory retention periods).
• Right to restrict processing: Request that batpro limits how it uses your data in certain circumstances.
• Right to data portability: Request a structured, machine-readable copy of personal data you have provided to batpro.
• Right to object: Object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent (e.g. marketing), withdraw that consent at any time without affecting prior processing.

To exercise any of these rights, contact batpro at [email protected] (please copy the address manually — it is not a clickable link). We will respond to verified requests within 30 days.

12. Children's Privacy

The batpro Platform is strictly intended for adults aged 18 and above. batpro does not knowingly collect personal data from any individual under the age of 18. If we become aware that a user under 18 has registered an Account or provided personal data, we will immediately close that Account and delete the associated data to the extent permissible under applicable law. If you believe a minor has accessed batpro, please notify us at [email protected].

13. Changes to This Policy

batpro reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered users via the email address or mobile number on file, or through a prominent notice on the batpro Platform, with a minimum of seven (7) days' advance notice before the revised Policy takes effect. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the changes.

We encourage you to review this Policy periodically. The "Last Updated" date at the top of this document indicates when the most recent revision was made.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or batpro's data processing practices, please contact us using the details below. The email address is provided as plain text only — please copy it manually into your email client.